Frequently Asked Questions

Can you modify sales orders after order placement?

Yes, you can edit a sales order up to 14 days prior to shipment without a fee. Revisions made within 14 to 3 days prior to shipment are assessed a late revision fee of $250. Revisions are no longer allowed 3 days prior to shipment.

Can I make a less than full truckload order?

Only already established and approved small distributors can create a partial truckload. The system is set up to allow your company to place the appropriate fully maximized truck.

Can I make adjustments to my PO number and shipping address?

Yes, by contacting phusioncustomerservice@phusionprojects.com. Adjustments to the PO or shipping address are not allowed via the portal after an order is placed.

Can I rush an order?

Yes, you can request a rush during order placement in the portal or after the order is placed by contacting phusioncustomerservice@phusionprojects.com. Rushes are subject to availability and are assessed a $1000 rush fee.

I pick up my own orders, where is my pickup number?

Please contact phusioncustomerservice@phusionprojects.com for your pickup number. Please reach out to the warehouse to set up a pickup appointment.

Where is my order?

Please contact phusioncustomerservice@phusionprojects.com for order status.

What do I do if I receive a shortage or overage?

Please alert accounting@phusionprojects.com and phusioncustomerservice@phusionprojects.com as soon as possible so that we can adjust your invoice or issue you a bill/credit. Overages/shortages should be reported within 5 business days of receipt.

My truck arrived with most pallets damaged what should I do?

Please reject the truck and alert your sales rep and phusioncustomerservice@phusionprojects.com within 24 hours of the truck being rejected.

I received an item I did not purchase, what do I do?

Please reach out to phusioncustomerservice@phusionprojects.com as soon as possible so we can investigate the mis-shipment.

What do I do if product is leaking?

Please file a claim as soon as possible. You can file a claim from the account page of your portal. Leaking products can be claimed up to 12 months after receipt.